Join our dynamic team at PASS as a Technical Specialist, where you will play a crucial role in providing advanced technical support. As a key member of our technical services team, you will be responsible for troubleshooting, engineering solutions, and delivering high-level technical assistance to clients, field technicians, and internal stakeholders.

What you’ll be doing:

Client Technical Support:

• Handle Tier 2 escalations for client services, providing immediate support for critical service issues.

• Provide remote service for both service contract and non-service contract clients.
• Document completed work appropriately in our system.

Technician Field Support:

• Offer advanced technical remote support for security system issues, coordinating programming and system testing with field technicians.
• Coordinate elevated dealer support beyond standard technical assistance.
• Systems Reviews and Documentation:
• Review work orders for technical red flags before installation.
• Ensure proper documentation during install-to-service handoffs.

System Pre-Programming:

• Pre-program Intrusion, CCTV, and Access Control systems for approved projects.
• Collaborate with contractors on system installation, testing, and deployment.
• Document all project information and specifications for future reference.

Client Training:

• Conduct remote training sessions via Teams/Zoom, providing scheduling flexibility.
• Offer on-site training when necessary.

Other Duties as Assigned.

Qualifications:

• Degree in a relevant technical field (e.g., Electrical Engineering, Computer Science, Information Technology) or equivalent practical experience.
• In-depth knowledge of security systems, access control, and CCTV technologies.
• Excellent communication and organization skills to document and communicate action items clearly.
• Experience in collaborating with project managers and sales management on new products and software preferred.
• Ability to provide advanced technical remote support and escalate when necessary.

The PASS Benefit:

• $26-$36 / hour based on experience
• 401(k) Retirement Plan with Employer Match.
• Paid Time Off.
• Health/Medical Insurance.